Major Accountabilities:
- Define and lead IT operations strategy for Plant Site and Head Office, ensuring alignment with organizational goals and business continuity requirements.
- Provide technical and people leadership to IT teams, ensuring high availability, reliability, security, and performance of IT systems and services.
- Act as the primary escalation authority for critical IT incidents, cybersecurity events, and major service disruptions.
- Develop, implement, and enforce IT policies, SOPs, security frameworks, and compliance standards across the organization.
- Oversee end-to-end IT infrastructure and operations, including network connectivity, SAP systems, servers, endpoints, network devices, patching, and lifecycle management.
- Manage enterprise systems and applications, including LAN/Wi-Fi, Office 365, email services, intranet portals, website administration, and IT Service Desk operations with defined SLAs.
- Ensure robust information security and surveillance controls, including cybersecurity audits, risk assessments, compliance reviews, and CCTV infrastructure oversight.
- Lead vendor, stakeholder, and financial management activities, including vendor selection and contracts, SAP PRs, invoice processing, IT budgeting, cost control, and executive reporting.
Qualifications & Experience:
Education: B.Sc. or B.E Computer Science. Preferred Professional Certifications:
- Microsoft Certifications
- Cybersecurity Certifications
Experience:15+ years of IT leadership experience with strong expertise in IT governance, cybersecurity standards, and global best practices. Proven capability in SAP infrastructure, enterprise network architecture, DNS/DHCP services, IT budgeting, vendor management, and effective stakeholder and crisis management.
